General FAQs
- Who is Spiral?
- What are Spiral's customer support hours?
- What is Spiral's customer support number?
- What is Spiral's customer support email?
- What number do I call to file a debit card dispute?
- Where can I find Spiral branch locations?
Account Information
- How is my available balance calculated?
- How can I check the balances of my accounts?
- How do I know you have my correct information?
- How do I view or search my account transactions?
- How do I update my contact information?
- Can I add another person to my Spiral account?
Account Opening
Debit Cards
Digital Services
- Do message and data rates apply to verification codes sent as a text message?
- How can I change where my verification code is sent?
- How do I stop verification codes from being sent as a text to my phone?
- How frequently will I receive text messages containing verification codes?
- How long do verification codes take to arrive?
- Should I save the verification code?
Mobile Web & App FAQ’s
Money Movement
- Can I set up a Wire Transfer?
- Does Spiral charge a fee for transfers?
- Does Spiral offer bill pay?
- How do I add money to my existing account?
- How do I fund my new account using Plaid©?
- How do I set up a recurring transfer?
Giving Account
- Can I change my Giving contribution?
- How do I make a donation with my Giving Account?
- How does the Spiral donation match work?
- How We Partner with Hub of Love to Handle Donations
- Spiral Donation Process Explained
- What are the Giving Account Terms?