Frequently Asked Questions

Announcements

• Things are changing - here's what you need to know!

General FAQs

• Who is Spiral?
• How can I contact Spiral Customer Support?
• Where can I find Spiral branch locations?
• What is the routing number associated with my Spiral account?

Account Information

• How do I close my account?
• How do I log in to my online account?
• How do I know you have my correct information?
• How do I change my address?
• How do I update my contact information?
• How is my available balance calculated?

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Giving Account

• Can I change my Giving contribution?
• How do I make a donation with my Giving Account?
• How does the Spiral donation match work?
• Spiral Donation Process Explained
• What are the Giving Account Terms?
• What if I want to donate to multiple organizations?

Debit Cards

• How do I file a debit card dispute?
• What is my debit card daily spend limit?