Before Closing Your Account
You may choose to transfer any remaining funds from your Spiral account to your linked external account. If you do not have a linked account on file, any remaining balance in your account(s) greater than $1 will be issued as a check mailed to your mailing address on file.
Please ensure your personal information is up-to-date! See how to check this information.
Why can't I move funds out of my Giving Account?
You may choose to donate the remaining balance in your Giving Account to the non-profit of your choice! Spiral is connected to over 1.5 million 501(c)3 non-profit organizations in the US. Follow this link to learn how to make your first donation: How do I make a donation with my Giving Account?
If you choose not to donate your funds and have never donated from your Giving account, the $5 Giving Bonus awarded to you when opening your Giving account will be forfeited. Any remaining balance in your Giving account greater than $1 will be returned to you by ACH transfer to your linked external account or issued as a check sent to your mailing address on file.
Request to Close Your Account
Please call the Spiral Support team at 1-888-888-8075 and press 2 to speak with a support agent and request to close your account.
No time to call? You can request to close your Spiral account by sending us an email at email@example.com. Please be sure to email us from your email address you use to log in to your Spiral account.
After you close your account, you will still be able to log in to your Spiral account to view your account statements, year-end donation report, and tax forms.
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